Frequently Asked Questions
Please read the FAQ (https://www.navientagsettlement.com/Common-Questions) on the Navient Settlement website (https://www.navientagsettlement.com) instead of submitting your question through this form, unless you have other questions or complaints about Navient.
Before you file a complaint through the Student Complaint Portal, we encourage you to try to work out your situation directly with your school. However, we understand this is sometimes impossible due to the nature of a complaint.
Please submit your complaint directly to the U.S. Department of Veterans Affairs.
Complaints regarding a violation of the Family Educational Rights and Privacy Act (FERPA) cannot be processed through the portal. FERPA complaints should be submitted to the U.S. Department of Education. You may request a complaint form by calling 202-260-3887.
The position that handles student complaints at each school may be different, however the school owner, school director, provost, director of student services, or ombuds should be able to tell you exactly who you need to contact at your school in order to submit a complaint.
How long is a reasonable amount of time to wait for a response from my school after submitting a complaint?
Two weeks is a reasonable amount of time to wait before receiving a response from your school. This may not be a formal decision, but at a minimum, the school should acknowledge receipt of your complaint.
Each institution sets its own tuition. Students with tuition and fee complaints should contact their school, their student government, or their state legislators.