Frequently Asked Questions
Are you a student loan borrower with a question about the Navient settlement?
Please read the FAQ (https://www.navientagsettlement.com/Common-Questions) on the Navient Settlement website (https://www.navientagsettlement.com) instead of submitting your question through this form, unless you have other questions or complaints about Navient.
Have you exhausted your school’s complaint/appeals process?
Before you file a complaint through the Student Complaint Portal, we encourage you to try to work out your situation directly with your school. However, we understand this is sometimes impossible due to the nature of a complaint.
Is your complaint about a high school, middle school, elementary school, or skills center?
Please contact your local school district, the Office of the Superintendent of Public Instruction (OSPI), or the Washington State Governor's Office of the Education Ombuds.
Is your complaint about funds administered by the U.S. Department of Veterans Affairs?
Please submit your complaint directly to the U.S. Department of Veterans Affairs.
Is your complaint about a FERPA violation?
Complaints regarding a violation of the Family Educational Rights and Privacy Act (FERPA) cannot be processed through the portal. FERPA complaints should be submitted to the U.S. Department of Education. You may request a complaint form by calling 202-260-3887.
Who should I contact at my school about my complaint?
The position that handles student complaints at each school may be different, however the school owner, school director, provost, director of student services, or ombuds should be able to tell you exactly who you need to contact at your school in order to submit a complaint.
How long is a reasonable amount of time to wait for a response from my school after submitting a complaint?
Two weeks is a reasonable amount of time to wait before receiving a response from your school. This may not be a formal decision, but at a minimum, the school should acknowledge receipt of your complaint.
Is your complaint about a request for reduced or refunded tuition due to COVID-19?
Each institution sets its own tuition. Students with tuition and fee complaints should contact their school, their student government, or their state legislators.