Submit a request – Student Complaint Portal

Please choose your issue below

Your email address

Your name

Please include first and last name

Current State of Residence

Zip Code

Please enter your 5 digit zip code

Age Group

(Optional)

Gender Identity

(Optional)

What race and/or ethnicity do you most identify with?

Choose as many as are applicable (Optional)

Have you or are you currently serving in the U.S. Armed Forces?

(Optional)

Was the loan in question for your education or a family member's education?

Amount of Debt (estimated)

School name

If school is not listed select "School Not Listed"

Did you graduate from your program of study?

Did you graduate from your program of study for which you have your student loans?

Have you ever applied for loan forgiveness or discharge?

What type of repayment plan are you currently on?

Loan Servicer

If you don't see your servicer listed enter "I'm not sure/I don't see my servicer listed"

Is this a quick question or complaint about a student loan or student loan servicer?

What kind of student loan(s) do you have?

What type of problem are you having?

Select the one that best describes your complaint. You will have the chance to explain your complaint in detail later.

Which best describes your problem?

which best describes your problem?

Which best describes your problem?

What type of problem are you having? (Private Loan)

Select the one that best describes your complaint. You will have the chance to explain your complaint in detail later.

Have you already tried to fix this problem with the company?

Which best describes your problem?

Have you already tried to fix this problem with the company?

What is your complaint/question?

Please describe your complaint/question here. If you have supporting documents you can attach them below. **Please do not list your SSN or other personally identifiable information**

What is the resolution to this issue that you are seeking?

Please be as specific as possible.

You must confirm the below statement before submitting your complaint.

Any financial information that is offered by the Student Loan Advocate or WSAC staff is strictly for educational and informational purposes only, and should NOT be construed as legal or financial advice or be relied upon for financial planning. Please be advised that the requirements for federal student loan relief programs and the policies governing the administration of those programs are subject to change by the U.S. Department of Education. Please be advised that copies of complaints and/or questions may be made available to the school involved, if applicable, and to other federal, state, or private agencies. Copies will also be made available, without personally identifiable information, to members of the public upon request.

Attachments

Add file or drop files here