Before you submit a complaint through the Washington State Student Complaint Portal, please consider the following:
Please read the FAQ (https://www.navientagsettlement.com/Common-Questions) on the Navient Settlement website (https://www.navientagsettlement.com) instead of submitting your question through this form, unless you have other questions or complaints about Navient.
Before you file a complaint through the Student Complaint Portal, we encourage you to try to work out your situation directly with your school. However, we understand this is sometimes impossible due to the nature of a complaint.
Please submit your complaint directly to the U.S. Department of Veterans Affairs.
Please be advised that copies of complaints and/or questions may be made available to the school involved, if applicable, and to other federal, state, or private agencies. Copies will also be made available, without personally identifiable information, to members of the public upon request.