Before you submit a complaint through the Washington State Student Complaint Portal, please consider the following:
Please read the FAQ (https://www.navientagsettlement.com/Common-Questions) on the Navient Settlement website (https://www.navientagsettlement.com) instead of submitting your question through this form, unless you have other questions or complaints about Navient.
Before you file a complaint through the Student Complaint Portal, we encourage you to try to work out your situation directly with your school. However, we understand this is sometimes impossible due to the nature of a complaint.
Please contact your local school district, the Office of the Superintendent of Public Instruction (OSPI), or the Washington State Governor's Office of the Education Ombuds.
Please submit your complaint directly to the U.S. Department of Veterans Affairs.
Complaints regarding a violation of the Family Educational Rights and Privacy Act (FERPA) cannot be processed through the portal. FERPA complaints should be submitted to the U.S. Department of Education. You may request a complaint form by calling 202-260-3887.
Please be advised that copies of complaints and/or questions may be made available to the school involved, if applicable, and to other federal, state, or private agencies. Copies will also be made available, without personally identifiable information, to members of the public upon request.